1. Quality Concerns & Incorrect Orders

> If you believe your piece is of inappropriate quality or not the same as what you ordered, please inform us within 24 hours of delivery.

> Our team will carefully review your concern and arrange a resolution at the earliest.

2. Exchanges (Change of Preference)

> If you do not love what you’ve received, please connect with our team within 2 days from the delivery date.

> We will be happy to ship your chosen replacement once the original piece has been returned to us in its original packaging and unused condition without any scratches.

Exchange limits:

> Exchanges are possible up to 2 times per order, at the brand’s discretion.

> The first exchange is complimentary.

> The second exchange will incur an Exchange Handling Fee of ₹150.

> Please note ::: Exchange approvals are subject to stock availability and condition of items returned.

3. Returns & Refunds

Refunds will only be processed if:

> The product is defective, or damaged.

> There has been a mistake from our side (wrong product, size, or design).

In such cases, our team will verify the issue in discussion with you, and once approved, we will initiate a refund to your original payment method (for prepaid orders) or via Google Pay/UPI (for COD orders).

You have to make sure you reach out to us within 24 hours post your order reaches you in order to request for a refund. Refunds are not applicable for cases of change of preference or after the exchange window has been exhausted.

4. How to Raise a Request

To initiate a return, refund, or exchange, simply reach out to us through any of the following channels:

> Email us at contact@y.jewelry

> Tap the WhatsApp icon on our website to start a chat with our executive

> Call us directly at +91 9650259990

Our team will guide you through the process, arrange a reverse pick-up (if applicable), and ensure you are supported at every step. Please ensure the product is packed securely in its original box and packaging.

5. Additional Terms

> Products must be returned in unused, unworn, and original condition with all packaging intact.

> Y Jewelry reserves the right to approve or decline returns/exchanges after a quality check.

> Any damage, loss, or tampering during customer-handled returns (self-shipping) will not be the brand’s responsibility.

Our Promise

We are here to make your journey with Y Jewelry seamless and joyful. While we must uphold these policies to ensure fairness and transparency, our team is always just a message away to help you with quick resolutions and caring support.